Terms and Conditions of Sale
OD Accessories — Olivia Dar brand
The oliviadar.com domain name is registered in the name of OD Accessories, the owner and operator of the website, whose registered office is located at 5G, 3rd Floor, Dada Jungi House, Shahpur Jat, 110049 New Delhi, India. OD Accessories markets hand-embroidered accessories and jewellery under the Olivia Dar brand.
OD Accessories can be contacted as follows:
- email: info@oliviadar.com;
- customer service: OD Accessories, 5G, 3rd Floor, Dada Jungi House, Shahpur Jat, 110049 New Delhi, India.
IMPORTANT
These Terms and Conditions of Sale apply exclusively to Orders placed electronically with OD Accessories through its online shop accessible via the Website.
OD Accessories may amend its Terms and Conditions of Sale at any time. The applicable Terms and Conditions of Sale are those displayed on the Website at the time the Order is placed. Any Order placed by the Customer on the Website implies full and unconditional acceptance of these Terms and Conditions of Sale.
Last updated: 26 August 2026
Only these Terms and Conditions of Sale govern the contractual relationship between OD Accessories and the Customer, to the exclusion of any other contractual document.
1. Definitions
Each capitalised term used in the singular or plural in these Terms and Conditions of Sale has the meaning set out below:
“Customer” or “Buyer” means any adult individual ordering a Product on the Website for purposes outside their trade, business, craft or profession.
“Order” means any order entered into by the Customer on the Website for one or more Products.
“Customer Account” means the personal account that the Customer may create on the Website.
“Terms and Conditions of Sale” or “Terms” means this contractual document and any appendices to it.
“Product Page” means the page on the Website containing information about a Product.
“Product” means any item offered for sale by OD Accessories under the Olivia Dar brand on the Website.
“Website” means the website https://www.oliviadar.com.
“Olivia Dar” or “Brand” means the brand under which OD Accessories markets the Products.
“OD Accessories” or “Seller” means the company operating the Website and the seller identified at the beginning of these Terms.
“User” means any person browsing the Website.
2. Purpose and scope
These Terms set out the contractual conditions governing the sale of Products offered by OD Accessories and ordered by the Customer on the Website.
They apply to Orders placed by any adult individual acting as a consumer. They do not apply to professionals, retailers or distributors.
3. Territory
OD Accessories delivers Products in France, within the European Union and internationally to the countries for which a delivery option is offered during the Order process.
4. Pre-contractual information and Products
The Product catalogue is available on the Website.
The Product Page presents the essential characteristics of the Product, including its nature, dimensions, materials, colours, price and any precautions for use.
The Customer may contact OD Accessories at info@oliviadar.com to request any additional information before placing an Order.
The Customer acknowledges having read the written information on the Product Page before placing an Order.
The photographs and images aim to represent the Products faithfully. Colours may nevertheless vary depending on the settings of the screen used. As the Products are handmade, they may feature slight variations in colour, shape, embroidery or finish. These variations contribute to the unique nature of the Products and do not constitute a defect where they do not affect their essential characteristics or quality.
The Customer undertakes to provide accurate and complete information, particularly for billing and delivery purposes.
5. Product availability
Products are offered subject to their availability, the availability of the materials required to make them and OD Accessories’ production capacity.
In rare cases, a Product ordered may become unavailable after the Order has been confirmed. OD Accessories will inform the Customer as soon as possible and refund the sums paid for the relevant Product using the same payment method as that used for the Order.
OD Accessories may offer the Customer a replacement Product or store credit, which the Customer remains free to accept or refuse.
6. Retention of title
The Products remain the property of OD Accessories until the Customer has paid their price in full.
7. Prices, taxes and applicable charges
Prices are displayed in the currency selected on the Website. They include all taxes where VAT or an equivalent tax applies and is collected by OD Accessories.
Applicable delivery charges are shown in the basket and in the Order summary before payment is confirmed. The total amount payable by the Customer is shown before final confirmation of the Order.
Unless expressly stated otherwise during the Order process, prices do not include any customs duties, import taxes, customs-clearance charges, carrier administration charges or, more generally, any taxes and charges payable when the Order enters the destination country or territory.
OD Accessories may change its prices at any time. Products are invoiced at the prices in force when the Order is confirmed.
As the company is located in India, the Customer is advised to check with their bank whether any charges apply to an international transaction or currency conversion. Such charges remain payable by the Customer.
8. Customs duties and import taxes
Orders are shipped from India. On arrival in the destination country, they may be subject to customs duties, import taxes, customs-clearance charges or handling charges invoiced by the carrier.
Unless it is expressly stated during the Order process that these amounts are included, any duties, taxes and import charges are the Customer’s responsibility and must be paid by the Customer. They must be paid directly to the carrier or the relevant authorities in accordance with the procedures set by them.
OD Accessories is not required to calculate these amounts. The Customer is advised to obtain information from the relevant authorities in their country before placing an Order.
8.1 Refusal to pay, unclaimed parcel or returned parcel
If the Customer refuses to pay the applicable customs duties, taxes or charges, refuses the parcel, fails to collect it or fails to respond to requests from the carrier or customs authorities, the following costs remain payable by the Customer:
- customs duties, import taxes and handling charges relating to the initial shipment that are invoiced or re-invoiced to OD Accessories;
- storage, redelivery, rerouting or parcel-handling charges;
- transport costs for returning the parcel;
- customs duties, taxes, re-import charges, customs-clearance charges and handling charges payable when the parcel is returned to India.
These actual costs may be deducted from any refund due in respect of the Order. If they exceed the amount to be refunded, OD Accessories may require the Customer to pay the difference.
If the parcel is lost, damaged, abandoned or destroyed as a result of the Customer’s refusal or lack of diligence, the refund may be reduced by the amount of the loss actually suffered by OD Accessories.
These provisions do not deprive the Customer of their statutory right of withdrawal. If the Customer wishes to withdraw while the parcel is already in transit, they must clearly inform OD Accessories in accordance with Article 15. Direct return and customs costs remain payable by the Customer to the extent permitted by law.
9. Promotional codes
OD Accessories may offer promotional codes entitling the Customer to a discount under the conditions stated when they are issued.
Unless otherwise stated, a promotional code is personal, may be used only once, cannot be combined with another offer and must be entered before final confirmation of the Order. It cannot be applied retrospectively.
In the event of a return, the refund is calculated on the basis of the amount actually paid by the Customer after application of the promotional code.
OD Accessories may refuse or cancel the use of a promotional code in the event of fraud, misuse or an obvious error affecting the offer.
10. Order process
10.1 Selecting Products
The Customer selects the Product or Products and the desired quantity, then adds them to their basket.
10.2 Placing an Order
To place an Order, the Customer:
- accesses their basket;
- checks the Products, quantities and prices;
- logs in, creates a Customer Account or checks out as a guest where this option is offered;
- enters and checks their billing and delivery addresses;
- adds any special instructions if desired;
- chooses the delivery method and payment method;
- checks the total amount of the Order and corrects any errors;
- accepts these Terms;
- finally confirms the Order by clicking the button indicating that the Order entails an obligation to pay.
10.3 Order confirmation and processing
Once payment has been confirmed, the Customer receives an email acknowledging receipt of the Order and summarising, in particular, the Products, quantities, prices and delivery address.
The Order may subsequently be amended only with the agreement of OD Accessories and subject to the provisions concerning the right of withdrawal.
OD Accessories may refuse to process an Order for a legitimate reason, including where:
- payment has been declined or rejected;
- the information supplied by the Customer is incomplete or does not allow delivery;
- the Product is no longer available;
- an obvious material error affects the Product’s price or description;
- there is a reasonable suspicion of fraud.
If OD Accessories cancels an Order after payment, the sums collected will be refunded using the same payment method.
11. Payment
The Customer undertakes to pay the price of every Order placed with OD Accessories.
Payment is made using the solutions offered on the Website, including payment by bank card through Stripe or by PayPal. The available payment methods are shown when the Order is placed.
By providing payment information, the Customer authorises the relevant amount to be debited and confirms that they are the holder of the payment method used.
Payments are processed through secure platforms. Bank details are encrypted and are not stored by OD Accessories.
If payment authorisation is refused by the bank or payment service provider, OD Accessories cannot process the Order and cannot be held liable for any resulting delay or cancellation.
An invoice may be provided to the Customer electronically.
12. Pricing errors
If there is a material discrepancy between the price displayed on the Website and the price actually applicable, OD Accessories will contact the Customer before shipment:
- if the correct price is lower, the Customer will be charged the lower price;
- if the correct price is higher, the Customer may accept the correct price or cancel all or part of the Order.
If the error results in a price that is clearly derisory, OD Accessories may cancel the relevant Order and refund the sums paid.
13. Delivery
13.1 Delivery times
Orders are generally shipped within ten working days and no later than twenty working days after confirmation, unless a different timeframe is stated to the Customer before the Order is placed.
Transit time is additional to preparation time. The overall delivery date or timeframe is shown to the Customer during the Order process.
If no delivery date or timeframe has been indicated or agreed, OD Accessories will deliver the Product without undue delay and no later than thirty days after the Order is entered into.
13.2 Address and delivery methods
Products are delivered to the address provided by the Customer when placing the Order. The Customer is responsible for the accuracy and completeness of the information provided, including street number, building, floor, access codes, intercom details and telephone number.
OD Accessories may use any carrier.
The parcel may be delivered with or without a signature depending on the destination, carrier and available service. OD Accessories does not guarantee delivery against signature, unless this method is expressly confirmed for the relevant Order.
13.3 Late delivery
If delivery is delayed beyond the agreed timeframe, the Customer may request that OD Accessories complete delivery within a reasonable additional period.
If OD Accessories fails to do so within that additional period, the Customer may cancel the Order by sending written notice to info@oliviadar.com. The Customer may also cancel the Order immediately if OD Accessories refuses to deliver or if the delivery date was an essential condition of the Order.
If the Order is cancelled for failure to deliver, OD Accessories will refund all sums paid no later than fourteen days after cancellation.
14. Transfer of ownership and risk
Ownership of the Product is transferred after its price has been paid in full.
The risk of loss or damage passes to the Customer when the Customer, or a third party designated by the Customer other than the carrier, takes physical possession of the Product.
The Customer is advised to check the condition of the parcel and the Products upon receipt. If the parcel is open or damaged, or if a Product is missing, the Customer may make reservations with the carrier and must inform OD Accessories at info@oliviadar.com. Failure to make immediate reservations does not deprive the Customer of their statutory guarantees.
15. Right of withdrawal and Product returns
15.1 Principle
The Customer has fourteen days from receipt of the Product to exercise their right of withdrawal without having to give a reason or bear any costs other than those provided for in this Article.
Where several Products ordered together are delivered separately, the period runs from receipt of the last Product.
15.2 Exercising the right of withdrawal
To exercise the right of withdrawal, the Customer must inform OD Accessories before the period expires:
- by email to info@oliviadar.com, using an unambiguous statement; or
- by using the model form at the end of these Terms.
OD Accessories will acknowledge receipt of the request and provide the Customer with the return address and practical return instructions.
The Customer must return the Products without undue delay and no later than fourteen days after communicating their decision to withdraw.
15.3 Condition of Products and return costs
Products must be returned in their original condition, unworn and undamaged, with their accessories and, where possible, in their original packaging.
The Customer may handle the Product only to the extent necessary to establish its nature and characteristics. The Customer may be liable for any diminished value resulting from handling beyond what is necessary for that purpose.
The direct cost of returning the Product is payable by the Customer. Any customs duties, taxes, re-import charges, customs-clearance charges and handling charges associated with the return are also payable by the Customer to the extent permitted by law.
The Customer is advised to use a tracked shipping method appropriate to the value of the Product and to retain proof of shipment.
15.4 Refund
OD Accessories will refund the full price of the returned Products and the initial delivery costs corresponding to the standard delivery method offered.
Additional costs resulting from the Customer’s choice of a more expensive delivery method than the standard method will not be refunded.
The refund will be made using the same payment method as that used for the Order, unless the Customer expressly agrees to another method that does not incur any costs for them.
OD Accessories will issue the refund without undue delay and no later than fourteen days after being informed of the withdrawal. OD Accessories may withhold the refund until the returned Product is received or until the Customer provides evidence that it has been sent, whichever occurs first.
16. Exchanges and sustainable approach
Each Olivia Dar piece is handmade, helping to limit overproduction and waste.
Only one exchange is permitted per Order, subject to availability. The Customer may contact info@oliviadar.com to receive the applicable instructions.
Return costs, the cost of sending the replacement Product and any customs charges relating to an exchange are payable by the Customer, unless OD Accessories makes a contrary commercial decision or the Product is non-compliant.
OD Accessories may offer store credit allowing the Customer to order another Product. Store credit cannot, however, be imposed where a refund is due under the right of withdrawal or a statutory guarantee.
17. Complaints and guarantees
17.1 Complaints
Upon receipt, the Customer is advised to check the condition and conformity of the Products.
If a Product is damaged, non-compliant, missing or delivered in error, the Customer must contact OD Accessories at info@oliviadar.com, stating the Order number and, where possible, attaching photographs that allow the request to be assessed.
No unsolicited return should be made before OD Accessories provides instructions, except when exercising the right of withdrawal. This rule does not limit the Customer’s statutory guarantees.
17.2 Statutory guarantee of conformity
Where French law applies, OD Accessories is liable for any lack of conformity of the Product under Articles L. 217-1 et seq. of the French Consumer Code.
The Customer has two years from delivery of the Product to invoke the statutory guarantee of conformity. The Customer may request repair or replacement of the Product under the conditions provided by law. The Product will be brought into conformity at no cost to the Customer and, unless impossible, within a maximum of thirty days from the Customer’s request.
Where repair or replacement is impossible, refused, takes place after the statutory deadline, causes major inconvenience or where the defect persists, the Customer may request a price reduction or termination of the sale under the conditions provided by law.
17.3 Guarantee against hidden defects
OD Accessories is also liable for hidden defects under Articles 1641 et seq. of the French Civil Code.
The Customer may choose between cancelling the sale or obtaining a reduction in the price in accordance with Article 1644 of the French Civil Code. Proceedings must be brought within two years of discovering the defect, in accordance with Article 1648 of the French Civil Code.
17.4 Making a guarantee claim
To make a guarantee claim, the Customer must contact OD Accessories at info@oliviadar.com and provide:
- their first and last name and email address;
- the Order number;
- the reference of the relevant Product;
- a description of the defect and, where possible, photographs.
When a Product is returned due to a quality defect, OD Accessories will examine it and, in accordance with the applicable statutory conditions, repair or replace it, reduce its price or issue a refund.
The necessary cost of returning a non-compliant or defective Product will be borne by OD Accessories.
18. Liability and force majeure
OD Accessories undertakes to provide access to the Website, process Orders and ship Products in accordance with these Terms.
OD Accessories cannot be held liable for inconvenience or damage arising from the use of the Internet, including an interruption of service, external intrusion, a computer virus or any event beyond its control.
Neither party will be liable for a failure or delay caused by an event of force majeure within the meaning of Article 1218 of the French Civil Code.
In the event of force majeure, OD Accessories will inform the Customer as soon as possible and use reasonable means to resume performance of the Order. If performance is permanently prevented, the Order will be cancelled and any sums due to the Customer will be refunded.
These provisions do not limit the Customer’s mandatory rights, particularly in relation to delivery and statutory guarantees.
19. Personal data
The information and personal data supplied by the Customer are required to process Orders, payments, deliveries, after-sales service and complaints.
They may be shared with service providers involved for these purposes, including payment providers, carriers and technical service providers.
The processing of personal data and the Customer’s rights are described in the Privacy Policy available on the Website.
20. Intellectual property
All elements of the Website, including texts, images, photographs, graphics, logos, designs, models, sounds, software, databases and their arrangement, are the property of OD Accessories or their respective owners and are protected by applicable intellectual-property laws.
Any total or partial reproduction, representation, modification, publication, transmission or use of these elements is prohibited without the prior written authorisation of OD Accessories, except for strictly personal use permitted by law.
21. Miscellaneous provisions
21.1 Amendments to the Terms
The applicable Terms are those in force when the Order is placed. Any new version applies only to Orders placed after it takes effect.
21.2 Translation
If these Terms are translated into another language, only the French version will prevail.
21.3 Customer service
The Customer may contact OD Accessories:
- by email: info@oliviadar.com;
- by post: OD Accessories, 5G, 3rd Floor, Dada Jungi House, Shahpur Jat, 110049 New Delhi, India.
21.4 Retention of contracts
Where required by law, OD Accessories will retain contracts entered into with the Customer for the statutory period and provide them to the Customer upon request.
21.5 Evidence
Electronic documents, emails, Order confirmations and data retained by OD Accessories may be produced as evidence of communications and transactions, subject to the Customer’s right to challenge their accuracy.
21.6 Waiver
A party’s temporary failure to rely on a provision of the Terms does not constitute a waiver of its right to rely on that provision at a later date.
21.7 Severability
If any provision of the Terms is declared invalid or unenforceable, the remaining provisions will continue to apply, unless removing the provision fundamentally alters the overall balance of the contract.
22. Governing law and dispute resolution
22.1 Governing law
These Terms are governed by French law, subject to any mandatory provisions that provide greater protection to the Customer.
22.2 Prior complaint
Any dispute must first be the subject of an attempt at amicable resolution. The Customer should send their complaint to info@oliviadar.com.
22.3 Mediation
Where the French consumer-mediation provisions apply, the Customer may, after first making a written complaint that has not resulted in a satisfactory solution, refer the matter free of charge to the consumer mediator competent for OD Accessories.
The contact details of the competent mediator are provided on the Website and by customer service.
22.4 Continuing dispute
If a dispute continues, the consumer Customer may bring proceedings before any court having territorial jurisdiction under the applicable rules, including, where permitted by law, the court of the place where the Customer resided when the contract was entered into or when the harmful event occurred.
23. Model withdrawal form
To OD Accessories, 5G, 3rd Floor, Dada Jungi House, Shahpur Jat, 110049 New Delhi, India — info@oliviadar.com:
I hereby give notice that I withdraw from the contract for the sale of the following Product or Products:
- Order number:
- Product(s) concerned:
- ordered on:
- received on:
- Customer’s name:
- Customer’s address:
- email address:
- date:
- Customer’s signature, only if this form is submitted on paper:
